Refund & Cancellation Policy

We sell a product about honesty. It would be a poor look to hide behind the small print, so this policy is deliberately more generous than the law requires — and it says plainly where the limits are.

1. The 14-day guarantee

If you buy a paid plan for the first time and it is not for you, email us within 14 days of the payment and we will refund it in full. You do not need to give a reason and we will not ask for one.

This applies once per customer, to your first paid purchase. It is not a standing guarantee on every purchase — but see section 3, which covers payments you did not intend.

2. There is nothing to cancel

Cothenticity does not run subscriptions. Every payment buys a fixed block of access — 31 days, or 365 days — and nothing is ever charged again. We keep no card on file.

So there is no renewal to stop. When the block you bought runs out, your account returns to the Free plan on its own, and your published receipts stay live and verifiable. If you want more time, you buy another block.

We do not refund the unused part of a block you have already started, except under section 1 or section 3. For annual purchases, if you change your mind within the first 30 days we will refund the portion you have not used. That is worked out and paid by hand — email us.

3. Payments you did not intend

Duplicate payments — the same block bought twice by mistake — are always refunded in full, regardless of timing. Tell us and we reverse it.

If a payment went through and your account was not upgraded, that is our fault and not yours. Tell us and we will either fix the account or refund the payment, whichever you prefer.

4. What we do not refund

• Periods already used, beyond the windows above.
• Accounts terminated for breach of the Terms of Service.
• Verify API usage already consumed.

5. Refunds and your published receipts

A refund does not delete receipts you have already published. They remain live and verifiable, because other people may be relying on them — that is the entire point of a receipt.

You can unpublish any receipt yourself at any time, free, on any plan. Unpublishing erases the recorded process data permanently. The permanent ledger keeps only the cryptographic proof that the receipt once existed — never the text of your work. This is described in full in the Privacy Policy.

6. How to request a refund

Email cothenticity@sam-squared.com with the email address on the account and roughly when you were charged. That is all we need.

7. Your statutory rights

Nothing here limits rights you have by law.

South Africa. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives consumers seven days to cancel an electronic transaction without reason and without penalty. Section 42(2) excludes, among other things, services which began with the consumer's consent before the end of the seven-day period — which would cover a block of access you start using immediately. We do not rely on that exclusion. The 14-day guarantee in section 1 is offered instead, and it is longer than the statutory period. Your rights under the Consumer Protection Act 68 of 2008 are also unaffected.

European Union / United Kingdom. Consumers have a 14-day right of withdrawal for distance contracts. Where digital services begin immediately with your express consent that right can be waived; we do not ask you to waive it, and section 1 gives you the same 14 days regardless.

8. Changes to this policy

If we change this policy, the version and effective date above change with it, and the terms that applied when you paid are the terms that apply to that payment.

9. Contact

cothenticity@sam-squared.com
Sam Squared Softwares (Pty) Ltd, registration number 2026/536077/07
Registered office: 84 Donovan Street, Glen Austin, Midrand, Gauteng, 1685, South Africa